Responsible Gaming

Online casino games are games of chance. Outcomes are determined by the rules and operation of each game, and previous results do not change the likelihood of future results. There is no guaranteed strategy, system or level of play that can ensure a profit. You should only gamble with money you can afford to lose without affecting your everyday life.

Gambling may be unsuitable if you are experiencing financial pressure, emotional distress or other personal difficulties. It is also important not to gamble when you are affected by alcohol, medication or other substances, as these may affect judgement and decision-making. If gambling stops feeling like a form of entertainment, take a break and consider seeking support.

Before you play

• Decide on a gambling budget before you start and treat it as an entertainment expense.
• Set a time limit and avoid playing for longer than planned.
• Keep gambling funds separate from money needed for rent, bills, food, savings or other essential expenses.
• Never borrow money, use credit intended for essential costs or sell possessions to fund gambling.
• Do not chase losses by increasing stakes or continuing to play in an attempt to win back money.
• Avoid gambling when you feel angry, upset, tired, stressed or under the influence of alcohol or other substances.
• Remember that breaks are useful, even when play appears to be going well.

Planning your play in advance can make it easier to keep gambling within boundaries that you have chosen. Redspin Casino may provide account and play-management features designed to help you monitor or restrict your activity. The availability and operation of these features may depend on the account, product or applicable requirements.

Deposit and spending limits

Where available, you may be able to set a limit on the amount you can deposit or spend during a selected period. Choose an amount that reflects your budget, rather than an amount based on what you hope to win. A limit is most useful when it is set before play begins and is not changed in response to losses or excitement.

Time and session controls

Use reminders, session information and regular breaks to keep track of how long you have been playing. Online play can make time pass quickly, particularly when games are fast and continuous. Consider deciding in advance when your session will end and leaving the site at that time.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, a temporary break or self-exclusion may be appropriate. Self-exclusion is a formal request to restrict access to gambling services for a chosen period or in accordance with the available process. During a self-exclusion period, you should not attempt to open or use another account to continue gambling.

If you decide that you need a break or self-exclusion, contact the available support channel through your account or the website. Requests should be made clearly and honestly. Do not rely only on personal willpower if you are finding it difficult to stop. Where applicable, account restrictions may affect access to services, and any request will be handled according to the relevant process and terms.

Account monitoring

Review your account activity regularly, including deposits, withdrawals, playing time and game activity. Keeping a record can help you understand your habits and identify changes early. If you notice activity that concerns you, stop playing and consider applying stronger restrictions or seeking independent support.

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected finances, relationships, work, study or wellbeing. No single sign proves that someone has a gambling problem, but repeated or increasing concerns should be taken seriously.

• Gambling more often, for longer or with larger amounts than you intended.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Chasing losses or believing that a large win is needed to recover previous losses.
• Hiding or minimising gambling activity, deposits, withdrawals or losses.
• Borrowing money, missing bills or using savings to continue gambling.
• Neglecting work, study, family, friends, health or other responsibilities.
• Feeling guilty, anxious, irritable or low because of gambling.
• Trying to cut back or stop but finding that you cannot do so.
• Gambling to escape problems, stress, loneliness or difficult feelings.
• Experiencing conflict with people close to you because of gambling.

If any of these signs sound familiar, stop gambling and speak with someone you trust. You do not need to wait until the situation becomes severe before asking for help. A qualified gambling counsellor or health professional can help you understand your options and make a plan that suits you.

If you are worried about someone else

You may notice changes in a family member, friend or colleague before they recognise them themselves. Approach the conversation calmly and choose a private time. Focus on what you have observed, listen without judgement and encourage the person to seek professional support. Avoid lending money to cover gambling losses, as this may unintentionally allow harmful patterns to continue. If you feel unsafe or the situation involves immediate risk, seek appropriate emergency assistance.

Support is available across Australia for people affected by gambling, as well as for family members and friends. Gambling Help Online is an Australian support service that provides information, counselling and guidance about gambling concerns. You can also speak with your GP, a qualified mental health professional, a community support service or a local gambling help provider.

When contacting a support service, explain what has been happening, how often you gamble and whether gambling is affecting your finances, relationships or wellbeing. You can ask about counselling, financial guidance, self-exclusion, budgeting support and options for family members. Seeking help is a practical step and does not mean you have failed.

Financial and personal safety

• Create a realistic budget that includes essential costs, savings and discretionary spending.
• Consider asking a trusted person to help you review finances if gambling has caused money concerns.
• Remove saved payment details and avoid keeping unnecessary gambling funds readily available.
• Use banking controls or spending alerts where your financial institution provides them.
• Do not share account passwords, payment details or identity documents with other people.
• If you feel overwhelmed, distressed or at risk of harming yourself, seek urgent help from emergency services or an appropriate crisis support service.

Age and account responsibility

Gambling is intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to access your account. Keep your login information private, use appropriate device security and log out when you finish playing. If you believe another person has accessed your account, stop using it and contact the available account support channel.

Responsible gambling is an ongoing choice. Set boundaries before you play, review them regularly and act early if your gambling becomes difficult to manage. Redspin Casino encourages players to make informed decisions, use available controls and seek independent help whenever it is needed.