Privacy Policy

To provide an online casino service, Redspin Casino may handle information about you and your use of the website. The information collected depends on the services you use, the requirements that apply to online gambling, and the choices you make when using the site. We aim to collect information that is reasonably needed for account management, safety, compliance and customer support.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information you provide when you contact support, respond to a message, enter a promotion or otherwise communicate with us.

Identity and verification information

Online gambling services may need to confirm a player’s identity, age, location and eligibility. For this purpose, we may handle verification documents and related information, including information needed to check that documents are genuine and belong to the account holder. We may also keep records of verification reviews, account checks and relevant communications.

Payment and transaction records

We may collect and maintain records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers. We may receive information needed to confirm a payment or investigate a transaction, but payment providers may handle certain card or banking details under their own privacy terms.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device information, operating system, language settings, pages viewed, access times, general location information and information about how you interact with the site. We may also record information about errors, system performance and security events.

Cookies and similar technologies

Redspin Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website use and help protect the service. Some cookies may be supplied by service providers supporting analytics, security or other website functions. You can manage or delete cookies through your browser settings. If you block some cookies, parts of the website may not work as intended.

We use information for purposes connected with operating a safe and reliable online casino service. The purposes may include the following:

• Creating, managing and maintaining your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age, location and eligibility to use the service.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting suspicious, unauthorised or prohibited activity and protecting players and the website.
• Providing customer support, responding to questions and resolving complaints.
• Sending service messages about your account, transactions, security or changes to the website.
• Sending marketing communications where permitted and where you have made the relevant choice.
• Improving website performance, features, usability and the player experience.
• Understanding general usage trends and preparing internal reports.
• Meeting legal, regulatory, tax, accounting and other formal obligations that apply to the service.
• Establishing, exercising or defending legal rights and handling disputes.

We may use information where it is needed to provide the service, to comply with an obligation, to protect the website and its users, or for another legitimate operational purpose. Where consent is required, we will ask for it and use the information in line with that consent. You may withdraw consent for marketing at any time as described below.

We may share information with carefully selected service providers that help us operate the website. These providers may support identity verification, payment processing, fraud prevention, technology hosting, security, customer support, communications, analytics, auditing or professional services. They should only receive information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or formal request, respond to a court or authorised body, protect the rights and safety of players or other people, investigate suspected fraud or wrongdoing, or support the operation and protection of the service. We do not use this policy to promise that information will never be disclosed; disclosures may be required in appropriate circumstances.

Some providers or systems used to deliver the website may handle information outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to support its protection and to use it only for appropriate purposes. The privacy practices of third-party services may also be governed by their own policies.

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure processes and staff or supplier requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access details.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. The length of time may differ depending on the type of information and why it was collected.

Closing an account does not necessarily mean that all information can be removed immediately. Some records must be kept for a period required by law, including records connected with identity checks, transactions, financial activity, security and responsible operation of the service. Other information may be retained where it is needed to resolve a complaint, prevent fraud, establish legal rights or meet a formal obligation. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If you stop using the website, you may still receive essential messages relating to an open account, outstanding transaction, security issue or other service matter. These are not the same as optional marketing communications.

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information we hold about you and how it is used. You may also ask us to correct information that is inaccurate or incomplete. In some circumstances, you may ask for your information to be deleted or for processing to be restricted. These requests may not always be available where keeping or using the information is necessary for legal, security, fraud-prevention, transaction or account-management reasons.

You can exercise your data rights by contacting support@redspin-casinos.com. Please explain your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes. We will consider and respond to requests in accordance with applicable requirements. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

• Request access to personal information held about you.
• Request correction of inaccurate, outdated or incomplete information.
• Request deletion of your data where there is no valid reason to retain it.
• Withdraw consent to optional marketing communications.
• Ask questions about how your information is collected, used or shared.

You can withdraw consent to marketing by contacting support@redspin-casinos.com. You may also use an unsubscribe option included in an electronic marketing message where one is provided. Withdrawing marketing consent will not normally affect essential service messages, account notices, transaction confirmations, security communications or other information that we must send or keep.

This policy may be updated from time to time to reflect changes to the website, services, legal requirements or privacy practices. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. You should review this page periodically so you understand how information is handled.